Guest Book

Everything you need to know for your stay

Our house policies, safety information and guest guidelines — gathered in one place so your time with us is calm, comfortable and worry-free.

Section 01

Emergency Procedures

At Sareh, your safety is our highest priority. Our property is equipped with a state-of-the-art fire detection and emergency evacuation system to help ensure the wellbeing of all guests.

In the event of an emergency, alarm bells will sound throughout the building. If no staff member is immediately available, follow these procedures:

Alert

If you discover a fire, activate the nearest fire alarm (if accessible) and call 000 for emergency services.
Clearly state your location and the nature of the emergency.

Assembly point

Proceed to the designated assembly point at the front of the building (or as indicated on signage).
Report to the staffs or emergency personnel so your safety can be confirmed.

Assess before exiting

Check your room door and handle for heat before opening.
If hot, do not open the door. Stay inside, seal gaps with towels, and signal for help from a window if safe.
If cool, open the door slowly and check for smoke or fire.

Do not re-enter

Do not return to the building until advised by emergency services, such as Fire and Rescue NSW.

Evacuate safely

Leave immediately using the nearest safe exit (as shown on your room's evacuation diagram).
Stay low if there is smoke.
Assist others only if it is safe to do so.

Important

Follow all directions given by emergency responders and hotel staff at all times. If after reading this you require further information, please approach the staffs, who will be happy to assist you in any area of potential difficulty.

Section 02

False Fire Alarm Charges

Sareh is equipped with a monitored Automatic Fire Alarm (AFA) system connected to Fire and Rescue NSW to ensure guest safety.

Under the Fire Brigades Act 1989 (NSW) (Section 42), Fire and Rescue NSW may charge a fee for attending false fire alarms triggered from monitored systems.

As of 1 December 2010, the false alarm callout fee is $1,760 + GST.

Guest responsibility

If a fire alarm is activated deliberately or accidentally by a guest or occupant, and Fire and Rescue NSW determine the callout to be a chargeable false alarm, the full cost will be charged to the responsible guest's room account.

Important notes

Sareh is a strictly non-smoking property.
This building is fitted with highly sensitive smoke and heat detectors in all rooms.
Smoking inside rooms and other common areas will trigger alarms and may result in:
- A $550 cleaning fee per room or per location, and
- Liability for any false alarm callout charges issued by Fire and Rescue NSW.

Section 03

Guest Code of Conduct

Cleanliness & shared facilities

Please leave all areas in a clean and tidy condition after use, including shared bathrooms, dining areas, and the kitchen.
Kindly label all personal items, including groceries and perishable goods, when placing them in the communal refrigerator.
Any personal belongings left behind will be held in Lost and Found for up to 7 days. After this period, unclaimed items may be disposed of without prior notice.
Please follow the waste disposal guidelines set by the City of Sydney Council:
- Red bin → General waste
- Yellow bin → Recycling items
Smoking is strictly prohibited in all shared areas and within the property.

Section 04

Infringement Charges & Cancellations Policy

At Sareh, our goal is to provide all guests with a safe, comfortable, and enjoyable stay. To support this, the following policies apply to all guests and visitors. By staying with us, you agree to comply with these terms.

Infringement charges

Activation of a false or misused smoke alarm may result in a charge of $1,760 + GST, as issued by Fire and Rescue NSW. This cost will be charged to the registered guest responsible.
Sareh is a strictly non-smoking property. Smoking in rooms or shared areas may result in:
- A $550 cleaning fee per incident
- Possible additional charges if a fire alarm is triggered
- Non-standard vacancy cleaning.

Damage or loss of property

Guests are responsible for any damage, loss, or excessive cleaning required during their stay, including but not limited to:
- Missing or damaged items (e.g. TV remote, air conditioning remote, kettle, mugs, glassware, signage)
- Damage to walls, furniture, bedding, or carpets
- Excessively dirty rooms requiring additional cleaning
All associated costs for repair, replacement, or cleaning will be charged to the credit/debit card provided at check-in.

Cancellation policy

Changes or cancellations must be made at least 48 hours prior to the 2:30 PM check-in time on the scheduled arrival date.
Cancellations or modifications made within 48 hours of check-in will incur a charge equivalent to the first night's stay.
Cancellations made after 2:30 PM on the day of check-in will result in a charge for the full booking amount.
After check-in, bookings are non-cancellable and non-refundable.

Non-refundable bookings & peak periods

All non-refundable rates and bookings made via phone are final and cannot be cancelled or modified.
During peak periods (including long weekends, Christmas, New Year's Eve, and Sydney Gay and Lesbian Mardi Gras), all bookings are non-cancellable and non-refundable.

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